The Art of Small Talk - ENG Mixte : présentiel / à distance

Dernière mise à jour : 26/01/2024

Bannière visuelle de présentation de la formation
How to create link with customers ?

Public visé

Target

All employees likely to take part in events or wishing to develop an informal relationship with customers or prospective customers

Objectifs de la formation

Pedagogical objectives

  • Identifying the barriers to informal communication
  • Adopting an open attitude that makes people want to talk to you
  • Knowing how to make contact
  • Taking a sincere interest in others in order to create a relationship

Description

Description / Content

 

Stage 1: What is the point of 'conversation'?

  • What are the barriers to informal communication?
  • Six ways of structuring our time to suit others
  • Recommended subjects, subjects to avoid
  • Collaborative workshop on current practices;

 

Stage 2: Daring to break the ice How do you strike up a conversation with a stranger?

  • What do you do after saying hello?
  • Adopting an open stance to encourage discussion
  • Application exercises, role-playing

 

Stage 3: How to ask questions to open up a potential line of response?

  • How to take an interest and respond to feed the conversation?
  • Applying to professional situations;

 

Stage 4: Establishing a balanced relationship

  • Establishing common ground
  • Telling your story to arouse curiosity
  • Storytelling exercises

Compétences acquises à l'issue de la formation

  • Developing the art of light discussion to create contact
  • Harnessing the tools of active listening
  • Making skilful use of questioning and response strategies
  • Stimulating curiosity by telling a story

Moyens et supports pédagogiques

Educational resources and supports

  • Slide show PPT​
  • Pedagogical Support
  • Digital Tools (Mentimeter, Jamboard ...)

Modalités pédagogiques

Educational format

On site : 1 or 2 days 

Remote : 1 or 4 x 3,5 hours workshops via Teams, GoogleMeet, Zoom…​

Modalités d'évaluation et de suivi

Evaluation and monitoring methods

  • Self-positioning by participants on a digital platform shared with the trainer (at the beginning and end of the course)
  • Assessment by the trainer at the end of the course
  • On-the-spot assessment immediately after the course
  • REX - One-hour practice-sharing workshops one or two months after the initial training course
  • Post-training assessment one or two months after the course
  • Performance questionnaire sent to the customer three months after the course

Informations sur l'accessibilité

Feel free to contact us on +33 1 47 66 25 20

M&A-SoftSkills Factory

Informations sur l'admission

Sur demande à notre chargée de formation par téléphone ou mail (délai d'accès et de réalisation).

Nos tarifs sont communiqués sur devis.

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