The Art of Small Talk - ENG Mixte : présentiel / à distance

Target

All employees likely to take part in events or wishing to develop an informal relationship with customers or prospective customers

Pedagogical objectives

• Identifying the barriers to informal communication
• Adopting an open attitude that makes people want to talk to you
• Knowing how to make contact
• Taking a sincere interest in others in order to create a relationship

Description / Content

Stage 1: What is the point of 'conversation'?

• What are the barriers to informal communication?
• Six ways of structuring our time to suit others
• Recommended subjects, subjects to avoid
• Collaborative workshop on current practices;

Stage 2: Daring to break the ice How do you strike up a conversation with a stranger?

• What do you do after saying hello?
• Adopting an open stance to encourage discussion
• Application exercises, role-playing

Stage 3: How to ask questions to open up a potential line of response?

• How to take an interest and respond to feed the conversation?
• Applying to professional situations;

Stage 4: Establishing a balanced relationship

• Establishing common ground
• Telling your story to arouse curiosity
• Storytelling exercises

• Developing the art of light discussion to create contact
• Harnessing the tools of active listening
• Making skilful use of questioning and response strategies
• Stimulating curiosity by telling a story

Educational resources and supports

• Slide show PPT​
• Pedagogical Support
• Digital Tools (Mentimeter, Jamboard ...)

Educational format

On site : 1 or 2 days 

Remote : 1 or 4 x 3,5 hours workshops via Teams, GoogleMeet, Zoom…​

Evaluation and monitoring methods

• Self-positioning by participants on a digital platform shared with the trainer (at the beginning and end of the course)
• Assessment by the trainer at the end of the course
• On-the-spot assessment immediately after the course
• REX - One-hour practice-sharing workshops one or two months after the initial training course
• Post-training assessment one or two months after the course
• Performance questionnaire sent to the customer three months after the course

Feel free to contact us on +33 1 47 66 25 20

M&A-SoftSkills Factory