The Art of Small Talk - ENG Mixte : présentiel / à distance
Dernière mise à jour : 26/01/2024
Public visé
Target
All employees likely to take part in events or wishing to develop an informal relationship with customers or prospective customers
Objectifs de la formation
Pedagogical objectives
- Identifying the barriers to informal communication
- Adopting an open attitude that makes people want to talk to you
- Knowing how to make contact
- Taking a sincere interest in others in order to create a relationship
Description
Description / Content
Stage 1: What is the point of 'conversation'?
- What are the barriers to informal communication?
- Six ways of structuring our time to suit others
- Recommended subjects, subjects to avoid
- Collaborative workshop on current practices;
Stage 2: Daring to break the ice How do you strike up a conversation with a stranger?
- What do you do after saying hello?
- Adopting an open stance to encourage discussion
- Application exercises, role-playing
Stage 3: How to ask questions to open up a potential line of response?
- How to take an interest and respond to feed the conversation?
- Applying to professional situations;
Stage 4: Establishing a balanced relationship
- Establishing common ground
- Telling your story to arouse curiosity
- Storytelling exercises
Compétences acquises à l'issue de la formation
- Developing the art of light discussion to create contact
- Harnessing the tools of active listening
- Making skilful use of questioning and response strategies
- Stimulating curiosity by telling a story
Moyens et supports pédagogiques
Educational resources and supports
- Slide show PPT
- Pedagogical Support
- Digital Tools (Mentimeter, Jamboard ...)
Modalités pédagogiques
Educational format
On site : 1 or 2 days
Remote : 1 or 4 x 3,5 hours workshops via Teams, GoogleMeet, Zoom…
Modalités d'évaluation et de suivi
Evaluation and monitoring methods
- Self-positioning by participants on a digital platform shared with the trainer (at the beginning and end of the course)
- Assessment by the trainer at the end of the course
- On-the-spot assessment immediately after the course
- REX - One-hour practice-sharing workshops one or two months after the initial training course
- Post-training assessment one or two months after the course
- Performance questionnaire sent to the customer three months after the course
Informations sur l'accessibilité
Feel free to contact us on +33 1 47 66 25 20
Informations sur l'admission
Sur demande à notre chargée de formation par téléphone ou mail (délai d'accès et de réalisation).
Nos tarifs sont communiqués sur devis.