Practicing active listening - ENG Mixte : présentiel / à distance

Dernière mise à jour : 10/06/2024

Bannière visuelle de présentation de la formation

Public visé

Target

Anyone who wants to improve their interpersonal skills, whether face-to-face, in a group or remotely

Objectifs de la formation

Pedagogical objectives

  • Listening in depth to better understand the needs and expectations of the people we are dealing with
  • Encouraging others to express themselves so that we can respond appropriately
  • Adopting methods of listening to each other in a group to improve collaboration
  • Developing constructive relationships through listening 

Description

Description / Content

Stage 1: Understanding the challenges and benefits of active listening

  • Why is it so difficult to listen? (cognitive biases)
  • Why listen? (consequences of not listening)

Discussion - Metaplan;

 

Stage 2: What approach should you adopt to ensure you listen fully?

  • Porter's 6 approaches to listening and their consequences
  • Active listening: a key to non-violent communication
  • The different forms of empathy
  • Listening one-to-one to overcome barriers

Role plays -Feedback from the trainer and participants

 

Stage 3: Active listening tools 12 tips for listening in depth

  • The 4 key pillars of active listening
  • Listening in a group to unite and collaborate

Case studies - Collective intelligence tools - LEAFINC method;

 

Stage 4: The keys to listening remotely

  • Asking for feedback / The different types of questions
  • Being attentive to subtle signals
  • Gathering / welcoming concerns, resistance, disagreements to improve communication.

Role play - Discussion

Compétences acquises à l'issue de la formation

  • Collaborating effectively in groups
  • Using the tools of active listening to encourage others to express themselves
  • In-depth understanding of other people's requirements
  • Listening without judging to develop a relationship of trust
  • Aligning verbal and non-verbal communication
  • Creating impact
  • Structuring key messages

Moyens et supports pédagogiques

Educational resources and supports

  • Slide show PPT​
  • Pedagogical Support
  • Videos

Modalités pédagogiques

Educational format

On site : 1 or 2 days 

Remote : 4 x 3,5 hours via Teams, GoogleMeet, Zoom…​

Individual coachings if needed

Modalités d'évaluation et de suivi

Evaluation and monitoring methods

  • Self-positioning by participants on a digital platform shared with the trainer (at the beginning and end of the course)
  • Assessment by the trainer at the end of the course
  • On-the-spot assessment immediately after the course
  • REX - One-hour practice-sharing workshops one or two months after the initial training course
  • Post-training assessment one or two months after the course
  • Performance questionnaire sent to the customer three months after the course

Informations sur l'accessibilité

Feel free to contact us on +33 1 47 66 25 20

M&A-SoftSkills Factory

Informations sur l'admission

Sur demande à notre chargée de formation par téléphone ou mail (délai d'accès et de réalisation).

Nos tarifs sont communiqués sur devis.

Accessibilité

Sélectionnez le niveau de contraste souhaité
Adaptez la taille de la police
Sélectionnez la police de caractères souhaitée