Practicing active listening - ENG Mixte : présentiel / à distance
Dernière mise à jour : 10/06/2024
Public visé
Target
Anyone who wants to improve their interpersonal skills, whether face-to-face, in a group or remotely
Objectifs de la formation
Pedagogical objectives
- Listening in depth to better understand the needs and expectations of the people we are dealing with
- Encouraging others to express themselves so that we can respond appropriately
- Adopting methods of listening to each other in a group to improve collaboration
- Developing constructive relationships through listening
Description
Description / Content
Stage 1: Understanding the challenges and benefits of active listening
- Why is it so difficult to listen? (cognitive biases)
- Why listen? (consequences of not listening)
Discussion - Metaplan;
Stage 2: What approach should you adopt to ensure you listen fully?
- Porter's 6 approaches to listening and their consequences
- Active listening: a key to non-violent communication
- The different forms of empathy
- Listening one-to-one to overcome barriers
Role plays -Feedback from the trainer and participants
Stage 3: Active listening tools 12 tips for listening in depth
- The 4 key pillars of active listening
- Listening in a group to unite and collaborate
Case studies - Collective intelligence tools - LEAFINC method;
Stage 4: The keys to listening remotely
- Asking for feedback / The different types of questions
- Being attentive to subtle signals
- Gathering / welcoming concerns, resistance, disagreements to improve communication.
Role play - Discussion
Compétences acquises à l'issue de la formation
- Collaborating effectively in groups
- Using the tools of active listening to encourage others to express themselves
- In-depth understanding of other people's requirements
- Listening without judging to develop a relationship of trust
- Aligning verbal and non-verbal communication
- Creating impact
- Structuring key messages
Moyens et supports pédagogiques
Educational resources and supports
- Slide show PPT
- Pedagogical Support
- Videos
Modalités pédagogiques
Educational format
On site : 1 or 2 days
Remote : 4 x 3,5 hours via Teams, GoogleMeet, Zoom…
Individual coachings if needed
Modalités d'évaluation et de suivi
Evaluation and monitoring methods
- Self-positioning by participants on a digital platform shared with the trainer (at the beginning and end of the course)
- Assessment by the trainer at the end of the course
- On-the-spot assessment immediately after the course
- REX - One-hour practice-sharing workshops one or two months after the initial training course
- Post-training assessment one or two months after the course
- Performance questionnaire sent to the customer three months after the course
Informations sur l'accessibilité
Feel free to contact us on +33 1 47 66 25 20
Informations sur l'admission
Sur demande à notre chargée de formation par téléphone ou mail (délai d'accès et de réalisation).
Nos tarifs sont communiqués sur devis.