Practicing active listening - ENG Mixte : présentiel / à distance

Target

Anyone who wants to improve their interpersonal skills, whether face-to-face, in a group or remotely

Pedagogical objectives

• Listening in depth to better understand the needs and expectations of the people we are dealing with
• Encouraging others to express themselves so that we can respond appropriately
• Adopting methods of listening to each other in a group to improve collaboration
• Developing constructive relationships through listening 

Description / Content

Stage 1: Understanding the challenges and benefits of active listening

• Why is it so difficult to listen? (cognitive biases)
• Why listen? (consequences of not listening)

Discussion - Metaplan;

 

Stage 2: What approach should you adopt to ensure you listen fully?

• Porter's 6 approaches to listening and their consequences
• Active listening: a key to non-violent communication
• The different forms of empathy
• Listening one-to-one to overcome barriers

Role plays -Feedback from the trainer and participants

 

Stage 3: Active listening tools 12 tips for listening in depth

• The 4 key pillars of active listening
• Listening in a group to unite and collaborate

Case studies - Collective intelligence tools - LEAFINC method;

 

Stage 4: The keys to listening remotely

• Asking for feedback / The different types of questions
• Being attentive to subtle signals
• Gathering / welcoming concerns, resistance, disagreements to improve communication.

Role play - Discussion

• Collaborating effectively in groups
• Overcoming tensions and barriers
• Using the tools of active listening to encourage others to express themselves
• In-depth understanding of other people's requirements
• Listening without judging to develop a relationship of trust

Educational resources and supports

• Slide show PPT​
• Pedagogical Support
• Videos

Educational format

On site : 1 or 2 days 

Remote : 4 x 3,5 hours via Teams, GoogleMeet, Zoom…​

Individual coachings if needed

Evaluation and monitoring methods

• Self-positioning by participants on a digital platform shared with the trainer (at the beginning and end of the course)
• Assessment by the trainer at the end of the course
• On-the-spot assessment immediately after the course
• REX - One-hour practice-sharing workshops one or two months after the initial training course
• Post-training assessment one or two months after the course
• Performance questionnaire sent to the customer three months after the course

Feel free to contact us on +33 1 47 66 25 20

M&A-SoftSkills Factory