Building harmonious intercultural relations - ENG Mixte : présentiel / à distance
Dernière mise à jour : 07/10/2024
Public visé
Target
Anyone who wants to be able to operate effectively in an international context, whether within their own team or in their dealings with customers or suppliers.
Objectifs de la formation
Pedagogical objectives
- Moving from a monocultural to a multicultural relationship pattern
- Developing harmonious relationships with another culture or in an international context
- Adapting to a specific culture
Prérequis
Prerequisite
Following the webinar
Description
Description / Content
Stage 1: Raising awareness of multicultural behaviour
- Moving from unconscious incompetence to unconscious competence
- The harmful effects of monocultural behaviour
- The virtuous spiral of multicultural behaviour and its effects on cooperation
Role play: ‘an appointment with Dralax';
Stage 2: Moving towards multicultural behaviour
- Building a relationship of trust
- Understanding the differences and similarities between the attitudes and values of others and those of your own culture
- The three levels of generalisation about a given culture
- Seeing through other people's eyes
Exercise: ‘Cultural aerobics'
Stage 3: Building bridges between cultures
- Identifying your natural communication style
- The 10 cultural elements to analyse to better understand your interpersonal style at work
- Virtual communication protocols between different cultures
Exercise: ‘the communication matrix';
Stage 4: Analysing a specific culture
- Gaining a better understanding of how a specific culture works and how to adapt to it.
Discussions and exercises
Compétences acquises à l'issue de la formation
- Observing and understanding different cultural behaviours
- Asking questions and taking an interest in order to adapt
- Identifying the key aspects of a different culture.
Moyens et supports pédagogiques
Educational resources and supports
- Slide show PPT
- Pedagogical Support
Modalités pédagogiques
Educational format
On site : 1 or 2 days
Remote : 2 or 4 x 3,5 hours workshops viaTeams, GoogleMeet, Zoom…
Individual coachings if needed
Modalités d'évaluation et de suivi
Evaluation and monitoring methods
- Self-positioning by participants on a digital platform shared with the trainer (at the beginning and end of the course)
- Assessment by the trainer at the end of the course
- On-the-spot assessment immediately after the course
- REX - One-hour practice-sharing workshops one or two months after the initial training course
- Post-training assessment one or two months after the course
- Performance questionnaire sent to the customer three months after the course
Informations sur l'accessibilité
Feel free to contact us on +33 1 47 66 25 20
Informations sur l'admission
Sur demande à notre chargée de formation par téléphone ou mail (délai d'accès et de réalisation).
Nos tarifs sont communiqués sur devis.