Building harmonious intercultural relations - ENG Mixte : présentiel / à distance

Target

Anyone who wants to be able to operate effectively in an international context, whether within their own team or in their dealings with customers or suppliers.

Pedagogical objectives

• Moving from a monocultural to a multicultural relationship pattern
• Developing harmonious relationships with another culture or in an international context
• Adapting to a specific culture

Description / Content

Stage 1: Raising awareness of multicultural behaviour

• Moving from unconscious incompetence to unconscious competence
• The harmful effects of monocultural behaviour
• The virtuous spiral of multicultural behaviour and its effects on cooperation

Role play: ‘an appointment with Dralax';

Stage 2: Moving towards multicultural behaviour

• Building a relationship of trust
• Understanding the differences and similarities between the attitudes and values of others and those of your own culture
• The three levels of generalisation about a given culture
• Seeing through other people's eyes

Exercise: ‘Cultural aerobics'

Stage 3: Building bridges between cultures

• Identifying your natural communication style
• The 10 cultural elements to analyse to better understand your interpersonal style at work
• Virtual communication protocols between different cultures

Exercise: ‘the communication matrix'​;

Stage 4: Analysing a specific culture

• Gaining a better understanding of how a specific culture works and how to adapt to it.

Discussions and exercises

• Observing and understanding different cultural behaviours
• Asking questions and taking an interest in order to adapt
• Identifying the key aspects of a different culture.

Educational resources and supports

• Slide show PPT​
• Pedagogical Support

Educational format

On site : 1 or 2 days 

Remote : 2 or 4 x 3,5 hours workshops viaTeams, GoogleMeet, Zoom…​

Individual coachings if needed

Evaluation and monitoring methods

• Self-positioning by participants on a digital platform shared with the trainer (at the beginning and end of the course)
• Assessment by the trainer at the end of the course
• On-the-spot assessment immediately after the course
• REX - One-hour practice-sharing workshops one or two months after the initial training course
• Post-training assessment one or two months after the course
• Performance questionnaire sent to the customer three months after the course

Feel free to contact us on +33 1 47 66 25 20

M&A-SoftSkills Factory