Preventing and managing conflict - ENG Mixte : présentiel / à distance

Target

Anyone who wants to support an employee or a team towards greater autonomy.

Pedagogical objectives

• Understanding your own strategies in a conflict situation
• Calming your emotions and those of the person you are talking to
• Mastering NVC tools
• Managing delicate situations and difficult personalities

Description / Content

Stage 1: What is a conflict and what are the different types of conflict? 

• What are the different strategies used to deal with conflict and their consequences on relationships?
• What are the factors that inflate conflict?

Discussions - Metaplan - Role-playing

Stage 2: Conflict and emotions

• What is going on in the brain? 
• The role of emotions and their impact on situations of conflict. 
• How to ease interpersonal tensions as regards yourself and others.
• Practising the essential tools of NVC

Practical exercises in pairs - Role-playing - Feedback from the trainer and participants

Stage 3: Adopting an assertive attitude

• What is an assertive attitude?
• How can you ensure that your ‘space' is respected?
• Recognising defence systems and knowing how to get round them.

Practising verbal aikido;

Stage 4: Dealing with delicate situations and difficult personalities

• How to adapt to a system of thinking that is different from our own.
• How to recognise and thwart psychological games?
• How to deal with resistance from a team?

Role-playing - Discussion

• Formulating tactful requests
• Restoring trust after a conflict
• Adapting your behaviour to find a way to cooperate with the other party
• Listening in an adversarial atmosphere to ease tensions
• Becoming aware of your own defence strategies in an environment of conflict

Educational resources and supports

• Slide show PPT​
• Pedagogical Support

Educational format

On site : 1 or 2 days 

Remote : 2 or 4  x 3,5 hours workshops viaTeams, GoogleMeet…​

Individual coachings if needed

Evaluation and monitoring methods

• Self-positioning by participants on a digital platform shared with the trainer (at the beginning and end of the course)
• Assessment by the trainer at the end of the course
• On-the-spot assessment immediately after the course
• REX - One-hour practice-sharing workshops one or two months after the initial training course
• Post-training assessment one or two months after the course
• Performance questionnaire sent to the customer three months after the course

Feel free to contact us on +33 1 47 66 25 20

M&A-SoftSkills Factory