Preventing and managing conflict - ENG Mixte : présentiel / à distance
Dernière mise à jour : 31/10/2024
Public visé
Target
Anyone who wants to support an employee or a team towards greater autonomy.
Objectifs de la formation
Pedagogical objectives
- Understanding your own strategies in a conflict situation
- Calming your emotions and those of the person you are talking to
- Mastering NVC tools
- Managing delicate situations and difficult personalities
Description
Description / Content
Stage 1: What is a conflict and what are the different types of conflict?
- What are the different strategies used to deal with conflict and their consequences on relationships?
- What are the factors that inflate conflict?
Discussions - Metaplan - Role-playing
Stage 2: Conflict and emotions
- What is going on in the brain?
- The role of emotions and their impact on situations of conflict.
- How to ease interpersonal tensions as regards yourself and others.
- Practising the essential tools of NVC
Practical exercises in pairs - Role-playing - Feedback from the trainer and participants
Stage 3: Adopting an assertive attitude
- What is an assertive attitude?
- How can you ensure that your ‘space' is respected?
- Recognising defence systems and knowing how to get round them.
Practising verbal aikido;
Stage 4: Dealing with delicate situations and difficult personalities
- How to adapt to a system of thinking that is different from our own.
- How to recognise and thwart psychological games?
- How to deal with resistance from a team?
Role-playing - Discussion
Compétences acquises à l'issue de la formation
- Formulating tactful requests
- Restoring trust after a conflict
- Adapting your behaviour to find a way to cooperate with the other party
- Listening in an adversarial atmosphere to ease tensions
- Becoming aware of your own defence strategies in an environment of conflict
Moyens et supports pédagogiques
Educational resources and supports
- Slide show PPT
- Pedagogical Support
Modalités pédagogiques
Educational format
On site : 1 or 2 days
Remote : 2 or 4 x 3,5 hours workshops viaTeams, GoogleMeet…
Individual coachings if needed
Modalités d'évaluation et de suivi
Evaluation and monitoring methods
- Self-positioning by participants on a digital platform shared with the trainer (at the beginning and end of the course)
- Assessment by the trainer at the end of the course
- On-the-spot assessment immediately after the course
- REX - One-hour practice-sharing workshops one or two months after the initial training course
- Post-training assessment one or two months after the course
- Performance questionnaire sent to the customer three months after the course
Informations sur l'accessibilité
Feel free to contact us on +33 1 47 66 25 20
Informations sur l'admission
Sur demande à notre chargée de formation par téléphone ou mail (délai d'accès et de réalisation).
Nos tarifs sont communiqués sur devis.