Developing your emotional intelligence - ENG Mixte : présentiel / à distance
Dernière mise à jour : 23/01/2024
Public visé
Target
All employees who want to develop their emotional skills in order to deal more calmly with relationships in the course of their work.
Objectifs de la formation
Pedagogical objectives
- Identifying the key skills of emotional intelligence
- Recognising, verbalising and controlling your own emotions.
- Encouraging people to express their emotions and managing relationships constructively through listening and empathy.
Description
Description / Content
In advance: Emotional intelligence
Stage 1: Understanding and recognising your emotions
- What is going on in your brain?
- What is an emotion? What are they for?
Application exercises: Connecting with your emotions and recognising them
Stage 2: Expressing and controlling your emotions
- Accepting and reducing your emotions
- Verbalising your emotions
- Deciphering the message sent by your emotions
- Suppressing your impulses, controlling your emotions
Practical case studies
Stage 3: Understanding other people's needs
- Practising active listening Demonstrating cognitive empathy
- Encouraging others to express their emotions
Practical exercises to encourage listening: Tell in the mirror, In someone else's shoes, etc.
Stage 4: Interacting constructively with others
- Understanding emotional defence systems
- Calming emotionally delicate situations
- Regulating emotion in a group
Role-playing
Exercises summing up what has been learned during the course
Compétences acquises à l'issue de la formation
- Defusing opposition
- Recognising and verbalising your emotions
- Controlling your impulses and emotions
- Encouraging the expression of other people's feelings
- Calming relations with others by practising empathic listening
Moyens et supports pédagogiques
Educational resources and supports
- Slide show PPT
- Pedagogical Support
- Digital Tools (Mentimeter, Jamboard ...)
Modalités pédagogiques
Educational format
On site : 2 days
Remote :4 x 3,5 hours workshops via Teams, GoogleMeet, Zoom…
Individual coachings if needed
Modalités d'évaluation et de suivi
Evaluation and monitoring methods
- Self-positioning by participants on a digital platform shared with the trainer (at the beginning and end of the course)
- Assessment by the trainer at the end of the course
- On-the-spot assessment immediately after the course
- REX - One-hour practice-sharing workshops one or two months after the initial training course
- Post-training assessment one or two months after the course
- Performance questionnaire sent to the customer three months after the course
Informations sur l'accessibilité
Feel free to contact us on +33 1 47 66 25 20
Informations sur l'admission
Sur demande à notre chargée de formation par téléphone ou mail (délai d'accès et de réalisation).
Nos tarifs sont communiqués sur devis.