Developing your emotional intelligence - ENG Mixte : présentiel / à distance

Target

All employees who want to develop their emotional skills in order to deal more calmly with relationships in the course of their work.

Pedagogical objectives

• Identifying the key skills of emotional intelligence
• Recognising, verbalising and controlling your own emotions.
• Encouraging people to express their emotions and managing relationships constructively through listening and empathy.

Description / Content

In advance: Emotional intelligence

Stage 1: Understanding and recognising your emotions

• What is going on in your brain?
• What is an emotion? What are they for?

Application exercises: Connecting with your emotions and recognising them

Stage 2: Expressing and controlling your emotions

• Accepting and reducing your emotions
• Verbalising your emotions
• Deciphering the message sent by your emotions
• Suppressing your impulses, controlling your emotions

Practical case studies

Stage 3: Understanding other people's needs

• Practising active listening Demonstrating cognitive empathy
• Encouraging others to express their emotions

Practical exercises to encourage listening:  Tell in the mirror, In someone else's shoes, etc.

Stage 4: Interacting constructively with others

• Understanding emotional defence systems
• Calming emotionally delicate situations
• Regulating emotion in a group

Role-playing

Exercises summing up what has been learned during the course

• Defusing opposition
• Recognising and verbalising your emotions
• Controlling your impulses and emotions
• Encouraging the expression of other people's feelings
• Calming relations with others by practising empathic listening

Educational resources and supports

• Slide show PPT​
• Pedagogical Support
• Digital Tools (Mentimeter, Jamboard ...)

Educational format

On site : 2 days 

Remote :4 x 3,5 hours workshops via Teams, GoogleMeet, Zoom…​

Individual coachings if needed

Evaluation and monitoring methods

• Self-positioning by participants on a digital platform shared with the trainer (at the beginning and end of the course)
• Assessment by the trainer at the end of the course
• On-the-spot assessment immediately after the course
• REX - One-hour practice-sharing workshops one or two months after the initial training course
• Post-training assessment one or two months after the course
• Performance questionnaire sent to the customer three months after the course

Feel free to contact us on +33 1 47 66 25 20

M&A-SoftSkills Factory